FREQUENTLY ASKED QUESTIONS
WHY BUY FROM US?
There are poorly manufactured products out there that don’t deliver. We know you don’t want a poor substitute for something you enjoy doing, so we’ve set out to deliver market leading products that leaves the rest of the pack behind.
The big difference between NYK and other electronic cigarettes on the market is that we just don’t compromise. No more dubious standards, or inferior ingredients. NYK is about bringing you the very best technology, craftsmanship, flavour and quality – so you get the experience you’re looking for, every time.
WHERE DO I START?
NYK Ecigs are proud to offer a huge range of products to get you started. Our Kits range from as low as £19.99 for a basic kit and go up to £100.
We want you to start on the right foot and we can offer plenty of advice on the range of products we offer to help you on your way to a smoke free life. You can email us, Chat to us using live chat or call us direct and one of our customer service representatives will guide you through.
CAN I USE ECIGS ANYWHERE?
Pretty much. No Smoking laws are about banning tobacco smoke. NYK doesn’t have any. Just be aware that some people may complain until they know. Often if you explain what you’re doing people are genuinely interested. After all, vaping is a seriously cool alternative to smoking!
Some places may say they don’t allow electronic cigarettes. That’s their right.
Mostly you’ll be free. Where you’re not, be cool and understanding.
IS IT SAFE TO USE ECIGS?
Every single time you draw the smoke of an ordinary cigarette into your lungs, you’re inhaling smoke, tar and around 4,000 cancer-producing chemicals. It’s the same for anyone who’s nearby and breathes in your smoke. That’s why ordinary smoking is such bad news.
Electronic cigarettes has no smoke, no tar, none of the chemicals. It doesn’t burn anything, and leaves no ash or lingering smell. NYK uses the purest liquid made in the U.S. from U.S. ingredients in an FDA-registered facility subject to the highest standards of manufacture and quality control.
All this allows smokers to continue using nicotine and enjoying the smoking experience without any of the risks or hazards associated with cigarette smoke.
NYK has nicotine. So please don’t use it if …
You’re under 18 … pregnant or breast feeding … have diabetes, heart disease or high blood pressure … or if you’re taking medication for depression or asthma.
Always ask your doctor before using any electronic cigarette product.
HOW DO I PLACE AN ORDER? HOW DO I CANCEL AN ORDER?
Online - Simply select the products you want and click on 'My Shopping' in the top right corner to follow the checkout phase. You can check out as guest or register. Registration only takes 30 seconds. Registering allows quicker checkout next time you place an order with us.
Phone/Tablet - Our website is mobile responsive which means you can easily stock up on goods on the move.
Phone - You can also place an order with us on the phone between Mon to Friday 9:30am to 5:30pm.
Visit Us - Pop into our click and collect stop and you can browse and buy from us direct.
Retail Outlets - NYK products are now available in newsagents/forecourts and pharmacies around the country. Simply visit your local shop, and if were not there, send a request!
CANCELLING YOUR ORDER PRE DISPATCH
If you decide to cancel your purchase, please contact us as soon as possible and we will see if this can be done. If your item is already shipped then you will have to either refuse delivery or send it back to us. We cannot issue a refund on postage costs if this is the case.
ITEM IS OUT OF STOCK, WHEN WILL YOU GET THEM IN?
If any items are out of stock, this will show on the item page. You can enter your email address on the item page for stock notification and as soon as we have it in, you will be notified. We get deliveries in quite regularly so you won't have to wait long for the item to come back in stock. In the unfortunate circumstance where items are showing in stock, but are no longer available at the warehouse due to system delays, we will contact you straight away.
WHAT DELIVERY OPTIONS DO YOU OFFER & TIMESCALES?
Please see our detailed guide on shipping by clicking on the DELIVERY & SHIPPING tab at the bottom or by clicking here.
WHAT PAYMENT OPTIONS ARE AVAILABLE & IS NYK A SAFE PLACE TO SHOP?
We accept most debit and credit cards as well as Paypal for even more convenience. We use the latest SSL encryption and 3D Secure technology to keep you secure.
WHAT IS YOUR RETURNS POLICY/WARRANTY?
We have a detailed guide on our returns policy & warranty which can be found by clicking here.